Privacy Policy

Last updated: December 2024

At SitterLane, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

By using SitterLane, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies, please do not use our services.

Information We Collect

Personal Information

When you register for an account, we collect:

  • Full name and email address
  • Phone number (optional)
  • Profile photo (optional)
  • Home address (for parents)
  • Age and date of birth (for sitters)

Parent-Specific Information

  • Number of children and their ages
  • Special requirements or needs
  • Emergency contact information

Sitter-Specific Information

  • Years of experience and certifications
  • Availability schedule
  • Hourly rate preferences
  • Biography and qualifications
  • Parent/guardian consent verification

Automatically Collected Information

  • Device information and browser type
  • IP address and general location
  • Usage patterns and platform interactions
  • Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect to:

  • Create and manage your account
  • Connect parents with qualified teen sitters
  • Facilitate communication between users
  • Process bookings and transactions
  • Send important notifications about your account or bookings
  • Improve our platform and user experience
  • Ensure platform safety and prevent fraud
  • Comply with legal obligations
  • Respond to your inquiries and support requests

Information Sharing & Disclosure

With Other Users

Certain profile information is visible to other users to facilitate connections. Parents can see sitter profiles, and sitters can see relevant parent information for confirmed bookings.

With Service Providers

We may share information with third-party service providers who help us operate our platform (e.g., hosting, analytics, payment processing). These providers are bound by confidentiality agreements.

For Legal Reasons

We may disclose information if required by law, court order, or government request, or if we believe disclosure is necessary to protect rights, safety, or property.

We Do NOT Sell Your Data

SitterLane does not sell, rent, or trade your personal information to third parties for marketing purposes.

Data Security

We implement appropriate technical and organizational measures to protect your personal information:

  • Encryption of data in transit and at rest
  • Secure authentication and access controls
  • Regular security assessments and updates
  • Limited employee access to personal data
  • Secure data backup and recovery procedures

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

Your Rights

You have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal obligations)
  • Portability: Request your data in a portable format
  • Objection: Object to certain processing of your information
  • Withdraw Consent: Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at privacy@sittersquad.com.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including:

  • Active accounts: Data retained while your account remains active
  • Deleted accounts: Certain data may be retained for up to 30 days for recovery purposes
  • Legal requirements: Some data may be retained longer if required by law
  • Booking history: Transaction records retained for 7 years for tax and legal purposes

Children's Privacy

SitterLane allows sitters aged 14–19 to create accounts. Sitters aged 14–17 require parental/guardian consent; adult sitters aged 18–19 do not. Guardian consent does not establish verified identity or legal guardianship. We take special precautions to protect the privacy of minors:

  • Parental/guardian consent is required for sitters aged 14–17
  • Limited personal information is collected from minors
  • Parents/guardians can request access to or deletion of their child's data
  • We do not knowingly collect information from children under 13

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

We encourage you to review this Privacy Policy periodically. Your continued use of SitterLane after changes are posted constitutes your acceptance of the updated policy.

Privacy Questions?

If you have any questions about this Privacy Policy or our data practices, please contact us at privacy@sittersquad.com