Your safety is our top priority. These guidelines help ensure a secure and positive experience for everyone in our community.
Emergency? Call 911 immediately
For non-emergencies, use our in-app support
A guardian completes a consent link and electronic signature for a sitter under 18. This records consent; it does not establish a criminal background check or government-ID verification of the sitter or guardian.
Sitters aged 18 and older submit a TrustLine registration number and registered name. Our team manually checks the registration against California's TrustLine registry before approving a TrustLine badge. We do not claim that minor sitters or their guardians have passed criminal background checks.
All profiles are manually reviewed by our team before going live. Photos must clearly show the user.
Conversation participants can block further contact and submit concerns for human review. These controls do not guarantee safety.
To ensure child safety, SitterLane enforces age-based restrictions on which children a sitter may care for based on the sitter's age:
Sitters aged 14–15
May care for children 1 year and older
Sitters aged 16–19
May care for children 6 months and older
Parents are responsible for verifying their sitter meets these age requirements before booking.
Review sitter profiles thoroughly, including reviews from other families
Schedule a video call or meet-and-greet before the first booking
Verify the sitter meets the age-tiered care requirements for your children's ages
Confirm guardian contact information is on file
Provide emergency contact numbers and medical information
Keep your phone accessible for check-ins and updates
Use in-app messaging for all communication
Return home at the agreed-upon time or communicate changes
Complete payment promptly through the app
Leave an honest review to help other families
Report any concerns immediately through the app
Ensure your guardian has approved and completed verification
Complete any required safety training or certifications
Only accept bookings you can fully commit to
Review family profiles and feel comfortable with the arrangement
Keep your guardian informed of your location
Never leave children unattended
Follow all instructions provided by parents
Use check-in features and respond to messages promptly
Contact emergency services if there is any danger
If you ever feel uncomfortable or unsafe, you have the right to leave immediately. Contact your guardian and use the emergency button in the app.
Your safety always comes first. Never feel pressured to stay in a situation that feels wrong.
The following behaviors will result in immediate account suspension and may be reported to authorities:
Any form of abuse, harassment, or inappropriate contact
Providing false identity or profile information
Requesting or conducting off-platform payments
Sharing account access with others
Discrimination based on any protected characteristic
Substance use during or before sessions
Neglecting children in your care
Violating privacy or sharing personal information
For non-emergency concerns
Use Report conversation in Messages to submit a concern, optionally identifying a message. Reports are private to the reporter and authorized reviewers. No response time is guaranteed.
For urgent safety concerns
For immediate danger, call 911. SitterLane does not operate an emergency hotline, and in-app reports are not monitored as an emergency service.
Immediate danger: 911
Our community's safety depends on everyone. If you witness any concerning behavior, please report it immediately.